Refund policy

Refund & Return Policy

At FLICKER GALAXY INC, we want every purchase to be a positive experience. If something is not right with your order, this policy explains how to request a return, refund, or replacement.

Business Information

Company Name: FLICKER GALAXY INC
Address: 1021 E Lincolnway Unit 1488, Cheyenne, WY 82001, United States
Email: info@flickergalaxy.com
Phone: +1 (805) 209-1165

Policy Coverage

This policy applies to eligible products purchased through our official website and delivered within the United States.

Our store offers children's plush toys, stuffed animals, educational toys, activity sets, and creative play products.

30-Day Return Window

Customers may request a return within 30 calendar days of delivery.

Requests made after this period may not qualify for our standard return program.

Any product-specific restrictions will be disclosed before purchase.

This return window does not limit legal rights concerning defective, unsafe, or incorrectly supplied products.

Return Eligibility

For a standard change-of-mind return, products should generally meet these conditions:

Unused and in clean, original condition.
Free from stains, odors, or damage caused after delivery.
Complete with all included accessories and components.
Returned with original tags and packaging when reasonably available.
Accompanied by an order number or other proof of purchase.

Items that have been significantly used, altered, or damaged after delivery may not qualify for a full refund under our standard return conditions.

These requirements do not restrict applicable remedies for defective or misrepresented products.

Plush Toy Returns

Because plush toys contain soft fabrics, stuffing, and decorative details, their condition is particularly important when assessing change-of-mind returns.

Plush products should be returned clean, unused, and without significant signs of handling.

Items that have been washed, stained, damaged, or modified after delivery may be ineligible for standard returns.

Minor packaging compression is not necessarily a product defect. However, damaged stitching, exposed filling, broken attachments, or other manufacturing concerns should be reported to our support team.

Customers' rights concerning defective or unsafe products remain unaffected.

Educational Toy and Playset Returns

Educational toys, puzzles, and activity sets should be returned with their original pieces and accessories.

Missing components or damage caused by improper use may affect eligibility for a standard refund.

If a product arrives incomplete, defective, or with damaged components, contact us for assistance.

Do not continue using a toy if missing or broken parts could present a safety concern.

Personalized and Final Sale Items

Customized, personalized, made-to-order, or clearly marked final-sale products may be excluded from standard change-of-mind returns where permitted by law.

Any restrictions will be communicated on the product page or before checkout.

Products that arrive defective, unsafe, damaged, or materially different from their descriptions remain subject to applicable consumer protection rights.

How to Request a Return

Please contact our customer support team before sending an item back.

Email: info@flickergalaxy.com
Phone: +1 (805) 209-1165

Include the following information:

Customer name.
Order number.
Item being returned.
Reason for the request.
Photographs when relevant.

After reviewing your request, we will provide return instructions and the appropriate return address.

Please do not send products to our business address unless our support team specifically instructs you to do so.

Returns sent without authorization or to an incorrect location may experience processing delays.

Return Shipping Costs

If a return is necessary because we shipped an incorrect item or the product arrived damaged or defective, we will arrange an appropriate return solution.

When a physical return is required, we will provide a prepaid shipping label or reimburse reasonable return shipping costs as appropriate.

For eligible change-of-mind returns, customers are generally responsible for return shipping fees.

Original shipping charges are normally non-refundable for change-of-mind returns unless otherwise stated or required by law.

Damaged, Defective, or Incorrect Orders

If an item arrives damaged, defective, unsafe, incomplete, or different from what you ordered, contact us as soon as possible, preferably within 7 calendar days of delivery.

To help us investigate, please provide your order number, a description of the issue, and clear photographs when available.

The suggested 7-day reporting period helps us resolve problems promptly and does not remove rights concerning defects or safety concerns discovered later.

Depending on the circumstances, we may offer:

A replacement product.
Replacement components.
A partial or full refund.
Another appropriate solution.

If a toy presents a potential safety hazard, discontinue use immediately and keep it away from children.

Missing Accessories or Components

Some educational and creative play products contain multiple items.

If pieces or accessories are missing upon delivery, please contact us with your order details.

We may arrange replacement components, a replacement item, or an appropriate refund depending on availability and the circumstances.

Refund Processing

After receiving and inspecting an approved return, we will confirm whether a refund has been authorized.

Approved refunds will be issued to the original payment method.

Once a refund has been processed, funds generally appear within 7–14 business days, depending on the payment provider or financial institution.

Refunds required by law will be handled within the applicable legal timeframe.

If your refund has not appeared after the expected period, please contact us.

Exchanges

We do not currently provide direct exchanges for changes in color, style, product selection, or personal preference.

Customers may return an eligible item and place a separate order for their preferred replacement.

Defective, damaged, unsafe, or incorrectly supplied items may qualify for a replacement without a new purchase.

Gift Purchases

Refunds for gift orders are generally returned to the original purchaser's payment method.

Gift recipients may contact our team for assistance with damaged or defective items.

Proof of purchase may be required.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We will try to accommodate cancellations before shipment.

Once the order has been dispatched, cancellation may no longer be available. Eligible items may still be returned after delivery under this policy.

If we cancel an order after collecting payment, the applicable refund will be issued to the original payment method.

Product Care and Safety

Please follow the care instructions and age recommendations provided with each product.

For plush toys, customers should inspect fabric, seams, stuffing, and attached accessories regularly. Cleaning methods should follow the product-specific care label.

Educational toys should be checked for damaged or missing pieces before use.

Damage resulting from misuse, improper cleaning, unauthorized alterations, or ordinary wear may not qualify for a standard change-of-mind refund.

These conditions do not affect applicable rights concerning manufacturing defects or unsafe products.