Shipping policy

Shipping Policy

At FLICKER GALAXY INC, we aim to make every delivery straightforward and reliable. This Shipping Policy outlines how we process and ship orders for our children's plush toys, educational toys, and playful learning products.

Business Information

Company Name: FLICKER GALAXY INC
Address: 1021 E Lincolnway Unit 1488, Cheyenne, WY 82001, United States
Email: info@flickergalaxy.com
Phone: +1 (805) 209-1165

Shipping Destinations

We currently deliver orders within the United States only.

Orders with shipping addresses outside our supported delivery area cannot be fulfilled and may be canceled with a refund to the original payment method.

Available shipping options will be displayed during checkout.

Order Processing

Most orders are prepared for shipment within 1–3 business days after payment confirmation.

Business days are Monday through Friday, excluding U.S. public holidays.

Processing may take longer during busy shopping periods, special promotions, or unexpected fulfillment delays. Any product-specific processing requirements will be communicated when applicable.

Shipping Methods

We work with established shipping providers, including USPS, UPS, FedEx, and other suitable carriers.

The delivery service used for an order depends on the destination, parcel size, package weight, and available shipping options.

We select appropriate packaging and shipping services to help products arrive in good condition.

Shipping Fees

Shipping charges are calculated and displayed before checkout is completed.

Free standard shipping is available on eligible U.S. orders of $68 or more.

The $68 minimum is calculated after discounts and before taxes and shipping fees.

Orders below this amount will be charged the applicable shipping rate shown at checkout. Additional charges for faster delivery services, when available, will be displayed before payment.

Estimated Delivery

Delivery estimates may be provided at checkout or in your shipping confirmation.

Estimated transit times begin after the carrier receives the package and do not include order processing.

Actual delivery may be affected by weather, carrier delays, holidays, or other circumstances outside our control.

Shipping Delays

If we cannot ship an order within the promised timeframe, we will inform the customer and provide an updated estimate when available.

Customers will be given the option to accept an applicable shipping delay or cancel the affected order for a prompt refund, as required by law.

If an order cannot be fulfilled, we will cancel it and return the payment to the original payment method.

Tracking Information

When tracking is available, a shipping confirmation containing the tracking details will be sent to the email address provided at checkout.

Tracking updates may take additional time to appear after the carrier receives the parcel.

Shipping Address Accuracy

Please check your recipient name, street address, apartment or unit number, city, state, and ZIP code before placing an order.

If you discover an address error, contact us promptly.

We will try to correct the information before shipment, but changes cannot be guaranteed after the parcel has been dispatched.

Additional delivery charges caused by an incorrect address provided by the customer may be the customer's responsibility.

Product Packaging

Our plush toys and educational play products are packed according to their individual characteristics.

Soft toys may be protected with clean wrapping or suitable outer packaging. Educational sets containing multiple pieces may require additional cushioning or protective packaging.

Minor compression of plush items during transportation may occur. The product's appearance may recover after careful unpacking and gentle reshaping, depending on its materials and construction.

Children's Product Safety

Please review the recommended age, product instructions, and safety warnings before allowing children to play.

Some educational toys contain small or detachable pieces that may be unsuitable for children under three years of age.

For plush toys, regularly check seams, attached decorations, and other components for signs of damage.

Remove shipping materials, plastic wrapping, and packaging accessories before use. Adult supervision should be provided when appropriate.

If a toy arrives damaged or presents a potential safety concern, stop using it and contact us.

Damaged or Missing Deliveries

If your package arrives damaged, contains an incorrect item, or appears to be missing, please contact our support team as soon as possible.

Include your order number, a brief explanation, and photographs when available.

We will review the circumstances and assist with a suitable solution, such as a replacement or refund, in accordance with our Refund & Return Policy and applicable law.